Now Hiring - Inside Sales Representative in Southbridge, MA

INSIDE SALES REPRESENTATIVE

Responsibilities:

• Support current and potential customers by answering questions.
• Quote and sell new and replacement blades. Ability to pull drawings and tech information to quote properly. Review past orders to compare current order for quality control. Follows up on all customer quotes as needed or otherwise weekly using the CRM system and other follow-up tools.
• Maintain regular contact with key customers to identify and act upon opportunities for blade sales.
• Maintain customer records by updating account information. Enter customer orders into XA, customer info into Salesforce and other systems.
• Resolve product or service problems through root cause analysis and explain the results to customers in an empathic and data-oriented manner
• Follow procedures to process customer returns, providing other departments with clear instructions
• Work with R/D, Marketing and Engineering on configuration changes to existing customers.
• Work with planning to do forecasting and lot size adjustments based on customer inputs and experience.
• Continuing to grow skill sets and flourish in a fast paced manufacturing environment

Qualifications and Job Requirements:

• Very proficient in Microsoft Office products. Outlook, Word, Excel
• ERP and MRP experience is a plus
• 5 years of sales experience managing own accounts and showing growth using a sales process, preferably in an industrial manufacturing or industrial distribution company.
• 5 years of customer care experience, managing a CRM, and handling administration of accounts (credits, orders, quotes)
• Excellent bedside manner when talking to customers/colleagues
• Basic mechanical aptitude and understanding of machines and cutting
• Ability to independently solve problems in a thorough and detail-oriented manner
• Interpersonal Skills/Interactions: Ability to work well as part of a team. Ability to diplomatically deal with Manufacturing and other groups to best serve the needs of our customers.
• Ability to time manage and prioritize multiple competing tasks and activities
• Ability to work independently
• Ability to change directions frequently, as the days may bring multiple fires that all need attention.
• High sense of urgency, and low tolerance for mediocracy.

Additional Skills & Abilities:

• Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Read a simple blueprint and extract key information.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to understand and calculate sales price, margin, price increases.
• Ability to speak effectively before groups of customers or employees of organization.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Experience:

• Industrial sales ( inside, outside or combination): 5 year (Preferred)
• customer support: 5 years (Preferred)
• Working in manufacturing environment, or with manufacturing customers: 4 years (Preferred)
• Experiences with CRM,MRP, ERP and Excel. Medium to high aptitude.

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Paid Training:

• Yes

Management:

• Ops Manager

Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement

Experience level:

• 1 year

Shift:

• 8 hour shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Required)
• Customer Service: 1 year (Preferred)

Work Location: In person